Cross-border telehealth platform

About the business

This is a medical practice business in Brisbane, Queensland, run as a cross-border telehealth platform that is Queensland-based, fully remote and trading 24/7. The doctor then issues prescriptions, certificates, referral letters and notes on branded letterhead. Invoices are sent automatically, and a nightly check reconciles every appointment. 19 assistance agencies and insurers are onboarded, each with its own portal, guarantee-of-payment tracking and release forms. There are four portals, for patients, doctors, agencies and platform staff. Security features include two-factor sign-in, encrypted sensitive fields, signed patient consent and a full audit trail. The owner is open to different ownership structures. The broker reports that the platform handles the prescription, medical certificate, insurer paperwork and multi-currency invoice in one system. The broker reports that it has solved regulatory differences, doctor recruitment, timezone logic, currencies and insurer workflows, and that doctors in 18 countries give near round-the-clock coverage. The broker reports, per the vendor, that adding countries, specialities and doctors, deepening insurer partnerships or adding subscription models needs no customisation.